Sanitary Sewer Backups
The Sewer Maintenance Division works diligently to keep our Storm Sewer and Sanitary Sewer lines operating efficiently. Unfortunately, there are occasions where a blockage of a main or lateral occurs, resulting in a backup of sanitary water into a basement or onto the ground. If you observe what appears to be sanitary sewage flowing onto the ground, please call during normal business hours, Monday-Friday, 7:00 a.m. to 5:00 p.m. at (563) 344-4088. After hours, holidays and weekends call
(563) 344-4015 Press #9 .
If you see water backing up into your basement please follow these steps:
- Stop all use of water in your home. This includes dish washing, clothes washing and bathing/showering.
- If you need to use the bathroom facilities, do not flush the toilet. This will only add to the problem.
- If you need to drink water or need water for cooking, try to prevent water from going down the drain.
- Remember, in the case of a blockage, any water that gets into your drains will end up in your basement.
Additionally, if you have stored goods in the basement that have become contaminated, you will want to call a company to disinfect and clean the basement. Finally, call your insurance agent to determine if the costs are covered in your home owner’s insurance policy. Many insurers require a rider to the policy for this type of coverage.