Passenger Code of Conduct
Changes in Service During the COVID-19 Pandemic:
Riders may be asked to practice other precautionary measures to keep themselves and drivers safe.
Passenger Code of Conduct:
All passengers are required to follow The Bettendorf's Transit Passenger Code of Conduct to help ensure a safe work environment for all drivers and a safe ride for passengers. Failure to do so could result in immediate removal from the bus or suspension from public transit services, depending on the severity of the infraction.
- A valid ticket, pass, transfer or cash payment is required. Drivers do not make change.
- Priority seating is provided by the door for seniors & people with disabilities.
- Threatening or intimidating behavior towards riders or operators is prohibited.
- Excessive noise & offensive words are not allowed. Speak at a reasonable volume so individual conversations do not disrupt other riders.
- Personal items, including strollers may not block the aisle/doorway. Keep your hands & other objects to yourself, under your control and inside the bus.
- Except for service animals, all animals must be kept in a closed carrier while on the bus.
- Eating or drinking on the bus is not allowed. Food or drink transported on the bus must be in a sealed container.
- Smoking, vaping, and the use of smokeless tabacco is prohibited on buses & in or near bus shelters.
- Bettendorf is not responsible for lost, stolen or damaged items.
- The following items are prohibited on buses/in shelters: explosive devices, knives, weapons, drugs or other controlled substances, laser pointers, matches, lighters & objects that jeopardize the safety of passengers.
- Children under the age of five (5) must be accompanied by a responsible adult & removed from strollers/carriers & held by guardian or placed in a bus seat.
If you or someone you travel with has a disability and needs a reasonable accommodation to these policies, please contact the Bettendorf Transit office before riding.
Violations of the Passenger Code of Conduct can result in immediate removal from the bus and/or suspension from public transit services, depending on the severity of the infraction. Bettendorf staff will review infraction details and inform the passenger of violation consequences. The standard suspension structure is below:
- First Incident: Two (2) week suspension from public transit services
- Second Incident: Thirty (30) day suspension from public transit services
- Third Incident: Suspension from public transit services for a period determined appropriate by Bettendorf Transit Management
All Bettendorf buses and facilities are outfitted with multiple interior and exterior security cameras for driver and passenger safety and policy enforcement.