City of Bettendorf, Iowa

A premier city.

Changes to City Services, Cancellations, and Temporary Closures Due to Coronavirus (COVID-19)

- Churches United of the Quad Cities Area offers two food pantries within the City of Bettendorf.

St. James Lutheran Church Food Pantry serves residents living WEST of 18th St. to the Davenport border, from the river to I-80. They are open Wednesday 6:00-8:00PM and Thursday morning 9:00-11:00AM. They are located at St. James Lutheran Church, 1705 Oak St..

Bettendorf Ecumenical Food Pantry serves residents living EAST of 18th St. to the LeClaire border, from the river to I-80. They are open M/W/F 9:00-11:00AM and TU 6:30-8:30PM. They are located at the back of the Bettendorf Community Center, 2204 Grant Street. The entrance is off the back parking lot.

If you are in need of free food during this time of stress in our economy, please bring your ID and come to the appropriate pantry. Both pantries are practicing proper safety protocols.

- Due to COVID-19, the 2020 Public Works Day Open House has been cancelled.

- In an effort to decrease the spread of COVID-19, the City of Bettendorf is further adjusting staff schedules to support workplace safety while maintaining essential solid waste collection services. Until further notice, the City will begin residential garbage and recycling collection at 4:00 a.m. We recommend setting your solid waste and recycling carts out the night before your regular collection day. There will be no change in bulky waste or yard waste collection services. These items can be left at curbside by 7:00 a.m.

The purpose of adjusting staff schedules is to make sure all staff is not in the building at the same time and have a better chance to practice social distancing. Even though most residents see our workers in their trucks, usually alone, they do need to enter the building, clock into work, and receive their work schedule before starting their route.

The City has received some comments from the public, questioning the 4:00 a.m. start time for garbage collection during the COVID-19 pandemic. As we’ve previously noted, we’ve taken this action to practice social distancing and keep our workforce as safe as possible, while providing quality service to our community. The question has been posed recently however, as to why the decision was made to start garbage collection at 4:00 a.m., instead of staggering the schedule so that garbage collection occurs during the evening hours. Our public works department considered a number of options when making this decision, and starting at 4:00 a.m. was determined to be the best option. The landfill opens at 7:00 a.m. and closes at 4:00 p.m. If garbage/recycling was picked up in the evening, trucks would have to wait until morning to offload the trash, which could affect residents’ garbage/recycling pick up schedule because trucks make several stops at the landfill during their route.

We hope this provides further insight into the decisions that have been made, and we continue to appreciate your support during these challenging times.

Call 563-344-4088, Monday-Friday, 8:00 a.m. – 4:00 p.m. or email pubworks@bettendorf.org with questions.

- Order from the Mayor: Door-to-door marketing, distribution of flyers and/or soliciting are prohibited. This Order takes effect immediately and shall remain until further notice.

- Order from the Mayor: Until further notice, all garage sales, yard sales, and other substantially similar activities have been suspended.

- Bettendorf has postponed the purchase and renewal of dog licenses until September 1, 2020. For more information, call 563-344-4000.

- Beginning March 31, the following areas are closed until further notice:

Crow Creek Dog Park

Crow Creek Skate Park

Tennis and pickle ball courts at Kiwanis Park and Middle School

Unfortunately, due to the large number of people congregating in these areas and not practicing social distancing, these areas are now closed to the public.

City Parks and recreation trails remain open at this time.

- All playgrounds located in City parks are closed until further notice. As of now, parks and trails remain open, but all patrons must adhere to CDC social distancing guidelines and remain 6 feet apart.

- Spring Senior Cart Tour and For Sale By Owner events have been cancelled.

- Until further notice, the public will not be able to enter City Hall. Even though the building is closed, we are open for business. Many city services can be accessed over the phone or online. Staff is happy to help you with questions or service changes at 563-344-4000, 8:00 a.m. - 5:00 p.m., Monday - Friday.

Your check payment for City utility bills can be placed in the drop box in the City Hall parking lot, 1609 State Street. Credit card payments can also be made 24 hours a day by phone at 563-344-4000 (follow voice menu after 5:00 p.m.) or online at www.municipalonlinepayments.com/bettendorfia.

If you have questions or need to make an appointment, please call or send an email to one of the following numbers:

City Hall/Finance - 563-344-4000

Administration - 563-344-4013 mspencer@bettendorf.org

City Administrator – 563-344-4007 dploehn@bettendorf.org

Human Resources – 563-344-4009 krichlen@bettendorf.org

Public Information Officer – 563-344-4033 lhaldeman@bettendorf.org

Economic Development – 563-344-4060 jreiter@bettendorf.org

Parks and Recreation – 563-344-4113 ymoen@bettendorf.org

We appreciate your help while we keep you and our staff safe and healthy.

- Until further notice, the public will only have limited access to the entrance of the Public Works/ City Hall Annex facility until further notice. Even though the building has restricted access, we are open for business. Many city services can be accessed over the phone or online. Staff is happy to help you with questions or service changes Monday- Friday, 8:00 a.m. – 5:00 p.m.  There will be a phone accessible in the main lobby for the public to contact the appropriate service areas.

If you have questions or need to make an appointment, please call or send an email to one of the following numbers:

Public Works Director - 563-344-4055 bschmidt@bettendorf.org

Operations - 563-344-4088 khatfield@bettendorf.org

Community Development - 563-344-4100 bmorlok@bettendorf.org

Engineering - 563-344-4055 bmorlok@bettendorf.org

Building Permits - 563-344-4074 building@bettendorf.org

Right-of-Way Permits - 563-344-4055

- In an effort to better protect the health of our employees and the community, the Police Department will be closed to public access until further notice. The front lobby of the police department will remain open 24 hours in the event of an emergency or if there is a need to speak to an officer. Simply pick up the lobby phone to be connected to police dispatch. At this time, we do strongly encourage the public not to come to the police department unless absolutely necessary. You can also call the nonemergency number of 563-344-4015 ext. 9 for routine police business.

- The Library will be closed to the public until further notice. Lending/delivery of physical materials, including the ability to place or pick-up library reserves at the library have been suspended until further notice.  Bettendorf Public Library card holders can access a wide selection of digital online resources remotely, and at any time, including eBooks, eMagazines, eAudiobooks, and more at http://www.bettendorflibrary.com. City and library social media outlets and websites will provide up-to-date information on continuing availability of services. Please check these resources for regular updates.​ Reference and on-site assistance with online resources is available by email at info@bettendorflibrary.com or phone @ 563-344-4175.​

After careful consideration and monitoring of the Covid-19 virus, Bettendorf Public Library will temporarily suspend automated book return services until the Library reopens to the public.  Patrons are asked to hold on to library materials during this period.  As a reminder, due dates on library materials have been extended until May 18, 2020. 

The Library’s extensive catalog of digital resources is available to the community to access and enjoy; offering e-books, digital magazines and music downloads, audiobooks, and online research and learning tools, for patrons of all ages through the Library’s website at www.bettendorflibrary.com. Patrons who do not currently have a library card can register for a card online through the library website for immediate access to online resources.  

Library staff continue to monitor email communications via info@bettendorflibrary.com for online reference assistance.  Staff is available to provide general information assistance by phone at 563-344-4175. Updates on library services will be available on the library and city websites, and the Library’s Facebook page.

- While Palmer Grill and Bar is closed, staff will be glad to serve their delicious food to you. They are open for carryout & curbside. Call The Grill at 563-344-7169.

- The Family Museum will remain closed until further notice. All classes have been cancelled. Please check back for updates, as the situation regarding the COVID-19 virus is fluid. We appreciate your understanding and want to help our community stay safe.

- The Life Fitness Center and Community Center is now closed to the public. Additionally, all recreation programs have been cancelled until further notice. Families of participants currently registered in our winter/spring programs should expect to receive an email in the coming days detailing more specific follow up information. If you have further questions, feel free to call the Parks & Recreation main line at 563-344-4113. Please check back for further updates.

- In light of the rapidly developing public health situation with COVID-19, the Quad Cities Transit Systems, the Rock Island County Metropolitan Mass Transit District (Metro), Davenport (CitiBus) and Bettendorf, IA are suspending fare collection on fixed route and paratransit buses until further notice. This move comes as a result of the CDC recommendations to practice social distancing. We recommend people avoid unnecessary travel and stay home when sick. We recognize that people still need to get to work, social services, and grocery stores. The elimination of paper tickets, transfers, and cash will eliminate additional contact between operators and passengers. This will also allow for parents to utilize fixed route to access school meal distribution sites while schools are not in session.

Riders in Illinois can find up to date information on service at www.MetroQC.com/covid19.
Riders in Davenport can find information at www.cityofdavenportiowa.com.
Riders in Bettendorf can find information at www.bettendorf.org

Preventing the spread of COVID-19 is a team effort, so we ask riders to do their part and follow the guidelines outlined by the CDC, such as washing hands regularly and staying home when sick.

- TEMPORARY SUSPENSION OF DOOR-TO-DOOR SOLICITORS - In light of the current COVID-19 situation, The City is suspending all door-to-door solicitation until further notice. We will be offering all licensed solicitors a prorated refund of their license or an extension of their license for the period of time in which this suspension is in place.  This is only temporary until this matter is considered under control by the CDC.  We currently have 16 licensed solicitors most of whom are with Metronet.  The others consist of American Dream Home Improvement and Tala Roofing. 

- Many City services can be accessed over the phone or online.  Staff is happy to help you over the phone with questions or service changes at 563-344-4000 or visit us online at www.bettendorf.org. Your check payment for City utility bills can be placed in the drop box in the City Hall parking lot.  Credit card payments can also be made 24 hours a day by phone (563-344-4000) or online at https://www.municipalonlinepayments.com/bettendorfia. The City will waive credit card fees until further notice.